Identify the request on arrival
Create separate services for bookings, amendments and general information.
TRAVEL AGENCIES & AIRLINE OFFICES
A smoother departure starts at your branch.
Organise booking, amendment and information requests at your travel agency or airline office in Algeria. Ignite QMS gives visitors a clear ticket number and directs them to the right service counter.
Software + hardware · Server PC included
Every traveller finds the right counter.
YOUR TICKETV024One number.
The right service.Illustrative example
The right service.Illustrative example
EXAMPLE SERVICES
- Bookings
- Amendments
- Information
YOUR RECEPTION, EVERY DAY
Different travel requests. A clearer reception.
Organise counter calls
Agents call the next ticket and can recall or transfer visitors as needed.
Support multilingual reception
Configure voice announcements in Arabic, French or English for your visitors.
A SIMPLE JOURNEY
From the ticket to the right travel adviser.
The following is an example workflow. We define service names and counter assignments with your team around the way your site operates.
- 01
Choose a service
The visitor selects the reason for their visit at the ticket dispenser, or a receptionist issues a ticket for the right service.
- 02
Receive a queue number
The ticket identifies the number and service, giving the visitor a clear reference while waiting.
- 03
Receive the call
The agent calls the next ticket from their workstation, with options to recall or transfer the visitor.
- 04
Go to the right counter
When a calling display is included, it shows the ticket and counter number alongside a voice announcement.
Actual Ignite QMS software screenshot. Services and workflows are configured for your organisation.
Plan my visitor journeyIGNITE QMS SOFTWARE
A practical queue system for agency counters.
Services and counters
Set up queues around your services and assign the relevant counters.
Call and recall
Agents call the next visitor and view waiting tickets and service history.
Branded tickets
Add your logo, contact details and welcome message to the ticket number and service.
Multilingual announcements
Call ticket numbers in Arabic, French or English, with a male or female voice.
Counter transfers
Move visitors to another service counter when their visit requires a further step.
Reports and statistics
Review processed tickets and service times to understand reception activity.
SOFTWARE + HARDWARE
Three packages.
Built around your reception.
Choose Essential when a receptionist issues tickets from a compatible PC supplied by your organisation. Standard and Premium offer a touchscreen ticket dispenser for self-service arrivals. Every package includes the software and a dedicated server PC; the calling display is optional.
Essential
The receptionist hands over the ticket.
- Complete Ignite QMS software
- Ticket printer
- Dedicated server PC included
Reception PC supplied by the client, subject to compatibility.
Essential quoteStandard
Visitors select their service.
- Complete Ignite QMS software
- Black 15.6″ touchscreen dispenser
- Integrated printer
- Dedicated server PC included
A configuration for self-service reception.
Standard quotePremium
An imported, large-format kiosk.
- Complete Ignite QMS software
- 21″ Full HD touchscreen dispenser
- Integrated printer
- Dedicated server PC included
A larger screen for your reception area.
Premium quoteTV queue display available as an option on request.
Additional equipment and agent workstations are specified in your quote.
BEFORE YOUR PROJECT
Your questions.
Our answers.
Is this for travel agencies or airport boarding?
This solution is designed for agency and airline office reception queues. It does not manage airport check-in, boarding or airline operations.
Can booking and amendment enquiries use different queues?
Yes. Define services around your office workflow and assign the relevant counters.
Can an international airline equip an office in Algeria?
Yes. Share the office location, visitor services and counter requirements so we can prepare a configuration for that site.
Does the system connect to a booking platform?
A connection to a reservation platform is not included in the standard queue solution. Any integration needs a separate feasibility review and quotation.
How do we request a quote for an agency queue system?
Tell us your location, services, number of counters and preferred ticket-issuing method. Software and a dedicated server PC are included in every package; calling displays are optional.
Let’s organise your agency’s reception.
Tell us about your office in Algeria and the services visitors need. We’ll recommend the right ticket and counter configuration.
Your project withSARL CECI · Ignite QMS