Make the order clear
A numbered ticket gives each patient a reference, helping your receptionist focus on the person being served.
CLINICS & MEDICAL CENTRES
A clearer patient journey. From the first ticket.
Help patients understand where to go and when it is their turn. Ignite QMS gives clinics and medical centres in Algeria a patient queue management system for reception, admissions and service counters.
Software + hardware · Server PC included
A clear next step for every patient.
YOUR TICKETC024One number.
The right service.Illustrative example
The right service.Illustrative example
EXAMPLE SERVICES
- Reception
- Admissions
- Enquiries
YOUR RECEPTION, EVERY DAY
A calmer reception. A clearer order of service.
Separate reasons for visiting
Create services for reception enquiries, admissions and administrative requests to suit your centre.
Understand busy periods
Ticket and service-time reports help you review counter workloads and reception organisation.
A SIMPLE JOURNEY
From arrival to the right reception counter.
The following is an example workflow. We define service names and counter assignments with your team around the way your site operates.
- 01
Choose a service
The visitor selects the reason for their visit at the ticket dispenser, or a receptionist issues a ticket for the right service.
- 02
Receive a queue number
The ticket identifies the number and service, giving the visitor a clear reference while waiting.
- 03
Receive the call
The agent calls the next ticket from their workstation, with options to recall or transfer the visitor.
- 04
Go to the right counter
When a calling display is included, it shows the ticket and counter number alongside a voice announcement.
Actual Ignite QMS software screenshot. Services and workflows are configured for your organisation.
Plan my visitor journeyIGNITE QMS SOFTWARE
The tools your reception team needs.
Services and counters
Set up queues around your services and assign the relevant counters.
Call and recall
Agents call the next visitor and view waiting tickets and service history.
Branded tickets
Add your logo, contact details and welcome message to the ticket number and service.
Multilingual announcements
Call ticket numbers in Arabic, French or English, with a male or female voice.
Counter transfers
Move visitors to another service counter when their visit requires a further step.
Reports and statistics
Review processed tickets and service times to understand reception activity.
SOFTWARE + HARDWARE
Three packages.
Built around your reception.
Choose Essential when a receptionist issues tickets from a compatible PC supplied by your organisation. Standard and Premium offer a touchscreen ticket dispenser for self-service arrivals. Every package includes the software and a dedicated server PC; the calling display is optional.
Essential
The receptionist hands over the ticket.
- Complete Ignite QMS software
- Ticket printer
- Dedicated server PC included
Reception PC supplied by the client, subject to compatibility.
Essential quoteStandard
Visitors select their service.
- Complete Ignite QMS software
- Black 15.6″ touchscreen dispenser
- Integrated printer
- Dedicated server PC included
A configuration for self-service reception.
Standard quotePremium
An imported, large-format kiosk.
- Complete Ignite QMS software
- 21″ Full HD touchscreen dispenser
- Integrated printer
- Dedicated server PC included
A larger screen for your reception area.
Premium quoteTV queue display available as an option on request.
Additional equipment and agent workstations are specified in your quote.
BEFORE YOUR PROJECT
Your questions.
Our answers.
Which package suits a clinic with one receptionist?
Essential includes the software, a ticket printer and a dedicated server PC. Your clinic supplies a compatible reception PC. A self-service kiosk is not required.
Can we separate reception and admissions queues?
Yes. Services and counters can be configured around your workflow. We review the reasons for visiting and the reception posts involved.
How do patients know when it is their turn?
An agent calls the ticket from Ignite QMS. An optional calling display shows the number and destination counter, with voice announcements in Arabic, French or English.
Can Ignite QMS connect to our clinic management software?
Tell us which software you use and what information needs to be exchanged. Any integration requires a separate technical review and quotation. The standard solution described here manages reception tickets and counter calls.
How much does a clinic queue system cost in Algeria?
The quote depends on your reception workflow, counters and equipment. Share your city, services and number of workstations. All three packages include software and a server PC; the calling display is optional.
Let’s organise your clinic’s reception.
Tell us your location in Algeria, services and number of reception posts. We’ll recommend a configuration for your centre.
Your project withSARL CECI · Ignite QMS