Separate reasons for visiting
Distinguish workshop, parts and sales enquiries from the moment a visitor arrives.
AUTOMOTIVE & AFTER-SALES
A clearer journey. From reception to after-sales.
Workshop reception, spare parts and sales each bring different requests. Ignite QMS helps dealerships and automotive service centres in Algeria organise walk-in reception with the right queue for each visitor.
Software + hardware · Server PC included
The right team for every request.
YOUR TICKETS024One number.
The right service.Illustrative example
The right service.Illustrative example
EXAMPLE SERVICES
- Workshop reception
- Spare parts
- Sales
YOUR RECEPTION, EVERY DAY
Keep different reception requests organised.
Help advisers manage calls
Use the agent interface to call, recall and transfer visitors between reception counters.
Review reception workload
Ticket and service-time reports show activity at your reception posts.
A SIMPLE JOURNEY
From arrival to the right service adviser.
The following is an example workflow. We define service names and counter assignments with your team around the way your site operates.
- 01
Choose a service
The visitor selects the reason for their visit at the ticket dispenser, or a receptionist issues a ticket for the right service.
- 02
Receive a queue number
The ticket identifies the number and service, giving the visitor a clear reference while waiting.
- 03
Receive the call
The agent calls the next ticket from their workstation, with options to recall or transfer the visitor.
- 04
Go to the right counter
When a calling display is included, it shows the ticket and counter number alongside a voice announcement.
Actual Ignite QMS software screenshot. Services and workflows are configured for your organisation.
Plan my visitor journeyIGNITE QMS SOFTWARE
Tools for dealership and service reception.
Services and counters
Set up queues around your services and assign the relevant counters.
Call and recall
Agents call the next visitor and view waiting tickets and service history.
Branded tickets
Add your logo, contact details and welcome message to the ticket number and service.
Multilingual announcements
Call ticket numbers in Arabic, French or English, with a male or female voice.
Counter transfers
Move visitors to another service counter when their visit requires a further step.
Reports and statistics
Review processed tickets and service times to understand reception activity.
SOFTWARE + HARDWARE
Three packages.
Built around your reception.
Choose Essential when a receptionist issues tickets from a compatible PC supplied by your organisation. Standard and Premium offer a touchscreen ticket dispenser for self-service arrivals. Every package includes the software and a dedicated server PC; the calling display is optional.
Essential
The receptionist hands over the ticket.
- Complete Ignite QMS software
- Ticket printer
- Dedicated server PC included
Reception PC supplied by the client, subject to compatibility.
Essential quoteStandard
Visitors select their service.
- Complete Ignite QMS software
- Black 15.6″ touchscreen dispenser
- Integrated printer
- Dedicated server PC included
A configuration for self-service reception.
Standard quotePremium
An imported, large-format kiosk.
- Complete Ignite QMS software
- 21″ Full HD touchscreen dispenser
- Integrated printer
- Dedicated server PC included
A larger screen for your reception area.
Premium quoteTV queue display available as an option on request.
Additional equipment and agent workstations are specified in your quote.
BEFORE YOUR PROJECT
Your questions.
Our answers.
Can we create queues for workshop, parts and sales?
Yes. Services can follow the structure of your dealership and the reception counters available.
Does Ignite QMS manage vehicle repairs?
No. The solution described here organises reception queues and counter calls. It does not replace workshop planning or repair management software.
Can a visitor be transferred to a different adviser?
Yes. The counter interface supports transfers when a visitor needs another service.
Which ticket dispenser should a dealership choose?
Standard offers a 15.6-inch touchscreen; Premium offers a larger 21-inch Full HD screen. Essential is suitable when a receptionist issues tickets from a compatible PC.
Can it connect to our dealership management system?
Tell us which system you use and the exchanges required. Any integration is assessed and quoted separately.
Plan your dealership’s reception.
Tell us about workshop reception, spare parts, sales and the counters involved at your site in Algeria.
Your project withSARL CECI · Ignite QMS