Clarify the order of service
A ticket number provides a visible reference for visitors and counter staff.
PUBLIC SERVICES & INSTITUTIONS
Clearer queues for public service reception.
Give visitors a clear route for submitting documents, collecting files or requesting information. Ignite QMS helps administrations and institutions in Algeria organise service-counter queues with tickets, displays and voice calls.
Software + hardware · Server PC included
A more organised public reception.
YOUR TICKETA024One number.
The right service.Illustrative example
The right service.Illustrative example
EXAMPLE SERVICES
- Enquiries
- Document submission
- Collection
YOUR RECEPTION, EVERY DAY
Make the next step clear for every visitor.
Separate administrative requests
Configure services around document submission, collection and information.
Understand counter activity
Review processed tickets and service times to inform reception planning.
A SIMPLE JOURNEY
From arrival to the appropriate service.
The following is an example workflow. We define service names and counter assignments with your team around the way your site operates.
- 01
Choose a service
The visitor selects the reason for their visit at the ticket dispenser, or a receptionist issues a ticket for the right service.
- 02
Receive a queue number
The ticket identifies the number and service, giving the visitor a clear reference while waiting.
- 03
Receive the call
The agent calls the next ticket from their workstation, with options to recall or transfer the visitor.
- 04
Go to the right counter
When a calling display is included, it shows the ticket and counter number alongside a voice announcement.
Actual Ignite QMS software screenshot. Services and workflows are configured for your organisation.
Plan my visitor journeyIGNITE QMS SOFTWARE
The everyday tools of public reception.
Services and counters
Set up queues around your services and assign the relevant counters.
Call and recall
Agents call the next visitor and view waiting tickets and service history.
Branded tickets
Add your logo, contact details and welcome message to the ticket number and service.
Multilingual announcements
Call ticket numbers in Arabic, French or English, with a male or female voice.
Counter transfers
Move visitors to another service counter when their visit requires a further step.
Reports and statistics
Review processed tickets and service times to understand reception activity.
SOFTWARE + HARDWARE
Three packages.
Built around your reception.
Choose Essential when a receptionist issues tickets from a compatible PC supplied by your organisation. Standard and Premium offer a touchscreen ticket dispenser for self-service arrivals. Every package includes the software and a dedicated server PC; the calling display is optional.
Essential
The receptionist hands over the ticket.
- Complete Ignite QMS software
- Ticket printer
- Dedicated server PC included
Reception PC supplied by the client, subject to compatibility.
Essential quoteStandard
Visitors select their service.
- Complete Ignite QMS software
- Black 15.6″ touchscreen dispenser
- Integrated printer
- Dedicated server PC included
A configuration for self-service reception.
Standard quotePremium
An imported, large-format kiosk.
- Complete Ignite QMS software
- 21″ Full HD touchscreen dispenser
- Integrated printer
- Dedicated server PC included
A larger screen for your reception area.
Premium quoteTV queue display available as an option on request.
Additional equipment and agent workstations are specified in your quote.
BEFORE YOUR PROJECT
Your questions.
Our answers.
Can the services match our administrative procedures?
Yes. Service names and counter assignments are defined around your institution’s workflow.
Can calls be announced in Arabic?
Yes. Voice announcements are available in Arabic, French and English, with male or female voices.
Can we customise tickets with our institution’s logo?
Yes. Tickets can show your logo, contact details and message alongside the service and queue number.
Is a TV calling display included?
The display is optional. Your quote specifies the required screens, agent workstations and any additional equipment.
What information is needed for a proposal?
Share your institution’s location, services, number of counters and preferred way of issuing tickets. We use these details to recommend a configuration.
Let’s organise your public reception.
Describe your services, counters and visitor journey. We’ll propose a configuration for your institution.
Your project withSARL CECI · Ignite QMS