Organise morning arrivals
Queue tickets make the order of service clear when several patients arrive together.
MEDICAL LABORATORIES
Different patient needs. Clearly organised queues.
Registration, enquiries and collecting results each need a clear route. Ignite QMS helps medical laboratories in Algeria organise visitors from arrival with queue tickets, counter calls and service reports.
Software + hardware · Server PC included
Every request finds its service.
YOUR TICKETL024One number.
The right service.Illustrative example
The right service.Illustrative example
EXAMPLE SERVICES
- Registration
- Enquiries
- Result collection
YOUR RECEPTION, EVERY DAY
Identify each request from the start.
Separate result collection
Create a dedicated service for collecting results, based on the counters you have available.
Review reception activity
Ticket statistics and service times help your team understand busy periods.
A SIMPLE JOURNEY
A queue system built around laboratory reception.
The following is an example workflow. We define service names and counter assignments with your team around the way your site operates.
- 01
Choose a service
The visitor selects the reason for their visit at the ticket dispenser, or a receptionist issues a ticket for the right service.
- 02
Receive a queue number
The ticket identifies the number and service, giving the visitor a clear reference while waiting.
- 03
Receive the call
The agent calls the next ticket from their workstation, with options to recall or transfer the visitor.
- 04
Go to the right counter
When a calling display is included, it shows the ticket and counter number alongside a voice announcement.
Actual Ignite QMS software screenshot. Services and workflows are configured for your organisation.
Plan my visitor journeyIGNITE QMS SOFTWARE
An organised journey from ticket to counter.
Services and counters
Set up queues around your services and assign the relevant counters.
Call and recall
Agents call the next visitor and view waiting tickets and service history.
Branded tickets
Add your logo, contact details and welcome message to the ticket number and service.
Multilingual announcements
Call ticket numbers in Arabic, French or English, with a male or female voice.
Counter transfers
Move visitors to another service counter when their visit requires a further step.
Reports and statistics
Review processed tickets and service times to understand reception activity.
SOFTWARE + HARDWARE
Three packages.
Built around your reception.
Choose Essential when a receptionist issues tickets from a compatible PC supplied by your organisation. Standard and Premium offer a touchscreen ticket dispenser for self-service arrivals. Every package includes the software and a dedicated server PC; the calling display is optional.
Essential
The receptionist hands over the ticket.
- Complete Ignite QMS software
- Ticket printer
- Dedicated server PC included
Reception PC supplied by the client, subject to compatibility.
Essential quoteStandard
Visitors select their service.
- Complete Ignite QMS software
- Black 15.6″ touchscreen dispenser
- Integrated printer
- Dedicated server PC included
A configuration for self-service reception.
Standard quotePremium
An imported, large-format kiosk.
- Complete Ignite QMS software
- 21″ Full HD touchscreen dispenser
- Integrated printer
- Dedicated server PC included
A larger screen for your reception area.
Premium quoteTV queue display available as an option on request.
Additional equipment and agent workstations are specified in your quote.
BEFORE YOUR PROJECT
Your questions.
Our answers.
Can we separate registration and result collection?
Yes. Define services around your reasons for visiting and assign the relevant counters. Your team confirms the workflow before configuration.
Do we need a touchscreen ticket dispenser?
Essential lets your receptionist issue tickets using a compatible reception PC. Standard and Premium allow visitors to choose their service on a touchscreen kiosk.
Can the ticket show our laboratory’s identity?
Yes. Customisable tickets can include your laboratory logo, contact details, a message and a QR code alongside the ticket information.
Does this replace our laboratory information system?
No. Ignite QMS handles reception queues and calling visitors. Connecting to a laboratory system would require a separate technical review and quotation.
What should we include in a quote request?
Tell us your city in Algeria, reception services, number of counters and whether tickets will be issued by a receptionist or a self-service kiosk.
Plan your laboratory’s reception.
Share your services, counter requirements and location. We’ll help you choose the right ticket and calling setup.
Your project withSARL CECI · Ignite QMS