Separate banking requests
Distinguish transactions, advice and information so customers enter the relevant queue.
BANKS & FINANCIAL BRANCHES
The right queue. The right banking counter.
Whether you are opening a branch in Algeria or improving an existing reception, organise customer arrivals around the services you offer. Ignite QMS combines queue management software, ticket dispensers and optional calling displays.
Software + hardware · Server PC included
The right service, from arrival.
YOUR TICKETB024One number.
The right service.Illustrative example
The right service.Illustrative example
EXAMPLE SERVICES
- Transactions
- Customer advice
- Enquiries
An approach designed for financial-branch reception
Configurable servicesAgent workstationsActivity reports
YOUR RECEPTION, EVERY DAY
Give every branch visit a clear starting point.
Keep counter teams informed
Agents see waiting tickets and call customers from their workstation.
Review service activity
Use ticket and service-time reports to understand how your reception counters operate.
A SIMPLE JOURNEY
From the ticket kiosk to the right adviser.
The following is an example workflow. We define service names and counter assignments with your team around the way your site operates.
- 01
Choose a service
The visitor selects the reason for their visit at the ticket dispenser, or a receptionist issues a ticket for the right service.
- 02
Receive a queue number
The ticket identifies the number and service, giving the visitor a clear reference while waiting.
- 03
Receive the call
The agent calls the next ticket from their workstation, with options to recall or transfer the visitor.
- 04
Go to the right counter
When a calling display is included, it shows the ticket and counter number alongside a voice announcement.
Actual Ignite QMS software screenshot. Services and workflows are configured for your organisation.
Plan my visitor journeyIGNITE QMS SOFTWARE
Practical tools for branch reception.
Services and counters
Set up queues around your services and assign the relevant counters.
Call and recall
Agents call the next visitor and view waiting tickets and service history.
Branded tickets
Add your logo, contact details and welcome message to the ticket number and service.
Multilingual announcements
Call ticket numbers in Arabic, French or English, with a male or female voice.
Counter transfers
Move visitors to another service counter when their visit requires a further step.
Reports and statistics
Review processed tickets and service times to understand reception activity.
SOFTWARE + HARDWARE
Three packages.
Built around your reception.
Choose Essential when a receptionist issues tickets from a compatible PC supplied by your organisation. Standard and Premium offer a touchscreen ticket dispenser for self-service arrivals. Every package includes the software and a dedicated server PC; the calling display is optional.
Essential
The receptionist hands over the ticket.
- Complete Ignite QMS software
- Ticket printer
- Dedicated server PC included
Reception PC supplied by the client, subject to compatibility.
Essential quoteStandard
Visitors select their service.
- Complete Ignite QMS software
- Black 15.6″ touchscreen dispenser
- Integrated printer
- Dedicated server PC included
A configuration for self-service reception.
Standard quotePremium
An imported, large-format kiosk.
- Complete Ignite QMS software
- 21″ Full HD touchscreen dispenser
- Integrated printer
- Dedicated server PC included
A larger screen for your reception area.
Premium quoteTV queue display available as an option on request.
Additional equipment and agent workstations are specified in your quote.
BEFORE YOUR PROJECT
Your questions.
Our answers.
Can a branch have different queues for different services?
Yes. Services and counter assignments are configured around your branch’s organisation.
Can staff transfer a customer to another counter?
Yes. Agents can transfer visitors between counters when the next step of their visit requires it.
Can an international company use this for a branch in Algeria?
Yes. The configuration is based on the site’s services, counters and equipment needs. Share your branch location and reception workflow so we can prepare a suitable proposal.
Does Ignite QMS integrate with a banking system?
No banking integration is included in the standard reception solution. Any requested integration needs a separate technical assessment and quotation.
How is a bank queue management system priced?
Pricing depends on the selected package, counter requirements and equipment. Software and a dedicated server PC are included; TV calling displays are optional.
Let’s plan your branch reception.
Tell us where your branch is located, the services offered and the counters you need to organise.
Your project withSARL CECI · Ignite QMS